With the latest advances in technology and the fast pace changes that take place in computer hardware and software every day, you know your Georgia business needs Atlanta computer support. But finding Atlanta tech support you can rely on involves more than just picking up the yellow pages and responding to the first computer services advertisement you see. Before hiring Atlanta computer support, there are a few questions you should consider:
Are they reachable?
One of the best indications of customer service is whether an Atlanta tech support company is reachable live by phone when needed. Atlanta computer support firms that offer regular business hours where you can speak and talk to a consultant are very valuable to helping you solve any computer issues right when you have them especially when they have service engineers based in your country and able to converse in your own language. Also, having a tech team available 24 hours a day, every day can mean the difference between keeping a network up and running so your business remains operational rather than having to wait to schedule a repair. Reputable companies will also list their physical address, phone and fax right on their website and advertisements. Those with social media pages on Facebook, Twitter and LinkedIn usually also have updated information available when you need it as well.
Can you understand the technicians?
Being able to speak to clients in simple terms that are understandable by those not versed in technical jargon is a key element in knowing you are working with a professional Atlanta computer support firm. Computer engineers and technicians should be able to communicate to clients in an easy, informative manner that makes sense. At the same time, Atlanta tech support firms need to be able to give clear strategies to solve computer or network problems and then keep clients up to date on progress.
Do they offer an on time and budget guarantee?
Having a fixed or flat rate schedule fee is important for clients of Atlanta tech support providers. When a project quote is given, it is important that clients never receive a surprise bill. All projects need to meet the budget and be completed on time without any surprise charges or fees.
Will data be protected?
Atlanta computer support firms should guard client data by providing network and data backup as well as storage to prevent loss or damaged files. Being able to restore information from backup storage is a vital service any Atlanta tech support can offer to business clients. Making sure that data is returned or restored uncorrupted is of utmost importance.
While there are many issues to consider when hiring an Atlanta computer support firm, knowing that the Atlanta tech support company can be easily contacted and will respond clearly with timely strategies that meet budgets will pretty much help any client or business know they are dealing with a company that will work hard to repair and protect their computer technology investment.