The most fascinating feature of the awesome customer support live chat is that it is available to your customers. Apart from providing them with a much improved and appreciated customer experience, it is also an awesome way to gain trust, retain your customers and increase revenues from your online business.
With live chat (LiveChatAgent.com) you can increase your site’s accessibility and enhance faith in your audience. Today the scenario has changes and with our phones always within reach, their use has been evolved from simply dialing a number to web browsing and messaging. Here the primary concerns are speed and accessibility for serving your customers.
The customers want their personal questions answered which are either based on preference or for comparison, but they want it to do anonymously.
Having live chat (LiveChatAgent.com) at your website, you get instant answers and your customers can easily access the platform for purposes other than complaints or feedbacks.
With the versatile uses of live chat (LiveChatAgent.com), the users are having 63% more probability of making a return visit at your site because live chat has been an option.
Ability to communicate with a real live person, helps you to gain the trust of many users, especially for the organizations with whom they are doing business on a regular basis.
Live chat basically connects your customers at the crucial point when they are deciding to make a purchase or not, hence it plays an important role in increasing sales.
According to Anderson Consulting poll, nearly 62% of the consumers on the Internet said that they would make more purchases online if live chat were available for customer support. This not only increase the average order size but also a 30% reduction in shopping cart abandonment for retail sites that have live chat.
It would be simple to say that if a person cannot relate with a live person they might not even make a purchase. This is why 77% of the shoppers say that they would like to interact with a real person before cracking the deal and more than 50% say it was a lack of interaction that stopped them to make a purchase.
According to the clients, the best feature a website can offer to its customers while they are shopping online is assistance by a live person at your site. This is very much possible with live chat (LiveChatAgent.com).
So it is high time you implement the awesome feature at your website!
For live chat contact us: http://www.livechatagent.com/get-a-custom-quote/
Contact us link: http://www.livechatagent.com/get-a-custom-quote/
Website URL: http://www.livechatagent.com/
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