Right from the moment you take breath and start accepting services from others you become a consumer. The relations of a consumer and the service provider may be different each time, but it is an accepted fact that when you expect a particular service from someone it has to be exactly as promised. This holds true mostly when you pay for that particular service. In the wake of economic liberalization and the third world welcoming the entry of foreign investments and companies, the availability of consumer durables and service providers have increased manifold. And simultaneously the problems arising due to deficiency in service has also increased. And the platform where all such consumer grievances and disputes can be heard and resolved is the Consumer court.
Until few decades back there was no particular platform available for consumers to voice out their feelings and problems. This problem was noticed by the international organization UNESCO who in 1983 set guidelines regarding formation of consumer courts in different countries. In India, the Consumer Protection Act was established in 1986 and on the basis of this act consumer courts and consumer forums were formed at district, state and central levels.
Today, a consumer court represents a quasi-judicial body which is a part of non-profit organization. It accepts complaints from consumers who have faced some problems due to service providers. The person who has purchased certain products with the intention of selling it for earning more profit does not come in the bracket of consumer. Such persons cannot make a complaint. Those people who purchase a particular product or service for using it or for the use of family member or friends is a consumer. He can make a complaint against the service provider in the consumer court.
Generally, there are certain common ground rules that a service provider has to follow. It is expected of him to provide the service as promised by him during the sale. Whatever is written in the literature of the product, warranty card or packaging item has to be fulfilled by the service provider. In case due to some reason the product does not fulfill the criteria’s mentioned by the service provider, it is his duty to either replace the faulty product or repair it so that the consumer gets full benefit of the product for which he has purchased it. Earlier due to absence of a dedicated platform for consumer grievances, many problems went unnoticed and the service providers who were at fault of rendering deficient service were left without being punished. Due to this a consumer had hard time getting justice done in his favor.
With the coming up of consumer court, people can now expect to get justice. Moreover making complaint in the consumer court is pretty easy. All you need to do is write an application stating your grievances and attach the documents such as cash receipt or memo which can establish the date of purchase and warranty period. It is not necessary to hire a lawyer for making complaint at the consumer court.
By geralt from Pixabay