The main purpose of taking out the AMP Life Insurance is to help you when you are in dire need of finances especially when the earning member or the insured person is no more. Making a claim can be an emotionally difficult time and AMP Life Insurance takes all the extra measures to ensure that the process is smooth and hassle free.
On the death of the insured person, the beneficiary should inform the insurance company about the death. This can be done in 3 ways – you can contact your adviser through whom you had taken the AMP Life insurance policy or you can call the direct service line of the company for claims on 1300 373 654 during working hours 8.30 am to 5 pm Monday to Friday and inform. You can also visit their claims website and fill out the claims form.
Submitting or informing the insurance company is just the first step of the claim. Upon doing so you will receive information on what other documents and formalities need to be completed for your claim assessment to move smoothly. At the same you will also be informed about the dedicated claims assessor appointed for your claims case. The second step is to get all the information so that the insurance company can assess the claim. To assess the claim AMP requires forms completed with regard to both the insured person as well as the beneficiary’s details. The forms given to you will be accompanied by the dedicated claims assessor’s contact details. If there is further requirement of additional information, the assessor will clarify it with the claimant.
The third step is the actual assessment of the claim. Once the duly filled claim form is received the assessment process is started. The claims assessor will contact the beneficiary for any additional information and documents the company may require to assess the claim smoothly. The additional information may be insured’s medical records, more information on the deceased’s dependents and other family members. The claims assessor will explain in detail why this additional information may be required.
If the claim is accepted payment will be made to the owner of the policy or in the name of the insured person or the appropriate beneficiary nominated in the policy. There are various payment options available and this will be intimated before making the payment so that the insured or the beneficiary can advise which mode would suit them best.
If you would like to hear more information about AMP Life Insurance please have a look at our website. You will find the ins and out with purchasing a life insurance policy from AMP.
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