Complaints and disputes are a part of daily life. Some disputes are settled in matter of minutes whereas some disputes take years to see the day of justice. Consumer disputes are a common problem that has aggravated ever since the foreign companies have entered the Indian market. With so many brands and availability of myriad flexible payment modes, the inclination of consumers towards buying consumer durable goods have enhanced manifold.
Consumer court-a must for settling consumer grievances
In the absence of a specified platform for settling the consumer related disputes and grievances, it had earlier become difficult for the consumer to get due justice. However, understanding this plight of the consumer, the UNO took serious steps in 1983 and directed the governments of all the countries to set up a non-profit organization run by quasi- judicial body to help the consumers.
In India, the Consumer Protection Act was introduced in 1986 to handle the problems related to consumer disputes and grievances. To enable proper distribution of justice and attention, different platforms at the central, state and district level were formed. Consumer court is a part of this organization and is a platform used to settle the consumer grievances occurring in the urban areas of the city.
Although you never purchase a particular product or a service to find its faults many times you are duped or plain unlucky to get a faulty product. In such circumstances, the only thing you can do is to rush to the seller and ask for either replacement or repairing. However, when the seller refuses to cooperate it becomes necessary that you approach the consumer court that has been established solely to help consumers get justice.
It is very easy to lodge a complaint
The procedure of lodging a complaint with the court has been kept relatively simple, as the main aim of the organization is to encourage more people to come forward and get justice. Since in India, the consumers belongs to all strata of the society -high and low, it is necessary that the process of lodging a complaint is not too complex or else the unaware consumers might never come forward.
Many times, consumers fail to approach because they do not have different documents that are usually necessary for filing a complaint in the upper court. However, the consumer court expects you to provide only simple documents such as cash receipt or memo, agreement or contract copy if applicable and r guarantee card. All such documents are always available with the consumer.
This simplicity in procedure has encouraged many people to come forward and file their complaint. Earlier the consumers used to hesitate to come forward and make a complaint. However, with the right type of promotion by the government through effective promotional mediums, consumers have now become aware about their rights and the ways of getting it.
These platforms have been established to help the consumers and solve their disputes. However, this can only happen if consumers come forward to make a complaint.
By Ricinator from Pixabay