MUMBAI: The Consumer Guidance Society of India (CGSI) in association with Rotary Club of Mumbai, Bhandup Chapter organized a Consumer Grievance Redressal Camp at Uttar Bharati School Hall, Dina Bama Patil Estate, near Geeta Hall, Station road, Bhandup (West) on Sunday 18 January 2015 from 9 am to 1,00 pm.
“We organized our redressal camp this time in Bhandup area in suburban Mumbai to reach out to more consumers and help them solving their problems,” said Dr. M.S. Kamath, Hon. Secretary, CGSI. A total of 44 complaints of from various nature received during the camp.
One such complaint was from a consumer who purchased land at Nalasopara through one Mr. Ram Ashray Tiwari. But the agreement was made between Mr. Rahul Ram Ashray Tiwari, son of Mr. Ram Ashray Tiwari for 2 gundas of land. However, the land demarcation 7/12 or the CTS no. of the physical format was not provided at the time of signing the agreement. On pursuing the matter, it was assured that he will get all the documents and will be shown the land parcel.
Further to this the consumer was informed, the land for which he has paid Rs. 2, 50, 000 by cash and Rs. 2, 50, 000 by cheque. Finally, the consumer was informed that the particular land was no longer available. On repeatedly pursuing the matter, he was promised a different plot of land in Vasai. On asking for registration of the Vasai land, he was told that land parcel belong to someone else. He has been advised to approach the consumer court to resolve this grievance.
In another case with the travel portal MakeMytrip.co, the consumer has booked the ticket for an international flight from Mumbai to Delhi and Delhi to Bangkok by Air India. The flight from Mumbai to Delhi was delayed by 2 to 3 hours, and hence the consumer missed the second connecting flight to Bangkok from Delhi. The duty manager at Delhi airport on the refunds slip advised full refund. However on trying to claim it from Air India, the consumer was made to run from pillar to post. Air India claimed that the refund was due from MakeMytrip.com and wise versa. The consumer has been advised to file a complaint with Air India and follow up with RTI. Also advised, simultaneously to submit a copy to the DGCA for further action.
In the third case, the consumer purchased an IFB branded dishwashing machine with the invoice dated on 12 November 2013 for an amount of Rs. 28590/- inclusive of VAT @ 12.5 per cent with a 2 year warranty period.
From the day one not only the machine was not working properly but the company people were postponing the service. Finally, the consumer handed over the machine to company service center and company gave an alternative standby machine. One month after repeatedly following up with the factory for the return of the original machine, the consumer is getting a replay that the machine is okay, but till date it is not returned. The consumer is asked to file a complaint with the company and asked to send a follow up notice after 15 days. Failing to get any response from the company, CGSI offered to take up the issue and guide.
Apart from these cases there were so many cases from sectors like telecom, automobile, banking etc.
Earlier, along with Dr. Kamath of CGSI, office bearers of Rotary Club from Bhandup Kumar Kewalramani, Past Dist. Governor Chandranas Ranate, President Roatry Club Lata Jha amongst others inaugurated the camp by lighting the traditional lamp.
The Consumer Guidance Society of India (CGSI) is a pioneer consumer organisation which was founded in 1966 and has been working for the protection of consumer interests ever since. CGSI’s activities include: (1) Consumer Education, (2) Consumer Complaints Redressal, (3) Holding talks and exhibitions to spread consumer rights awareness among urban poor and rural areas, (4) Testing of Consumer Products, (5) Publication of bi-monthly magazine ‘Keemat’.
The Consumer Guidance Society of India (CGSI) has been selected by the Government of Maharashtra and Government of India and is already operating a Toll Free Helpline (No. 1800 222262) for redressal of consumer grievances in Maharashtra.
CGSI proposes to hold several “Consumer Grievance Redressal Camps” in which leading Professionals & Personalities, of various industries & trades (e.g. banking, telecommunication, insurance, consumer durable goods manufacturers and service providers) will be invited to address the grievance of customers in predefined time slots.
The Consumer Camp will cover all consumer subjects including but not restricted to: Banking, Credit Cards, Financial Services, Airlines, Railways, Transport, Food, Medical Services, Govt. Services, RTI, Weights & Measures, Telecom, Construction & Realty, MRP, Online purchasing, Electronics & Mobiles.
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