Austrian Airlines is the flagship carrier of Austria, with headquarters in Vienna, which is also the airline’s main hub at Vienna International Airport. Vienna International prides itself on the ability of passengers to change flights quickly and easily. Airport personnel promise that a passenger should never have to spend more than 30 minutes waiting for a connecting flight. There are plenty of lounges and cafes at Vienna International Airport for those passengers who do have to wait to board connecting flights.
Austria’s flagship carrier was founded in 1957. Focusing on Eastern Europe, Central Asia, and the Middle East, Austrian Airlines also routes some passengers on flights run by its subsidiary, Tyrolean. Austrian Airlines is staffed by over 8,500 workers, and is a member of both the Austrian Airlines Group and the Star Alliance, the largest airline alliance on the planet with 24 different brands. Most Austrian Airlines flights operate on jets built by Boeing and Airbus.
Austrian Airlines is a member of the frequent flyer program called Miles & More. This is the largest frequent flyer program in Europe, with over 15 million members, and Miles & More is used by 13 European airlines. The program allows its members to earn and redeem frequent flyer miles on all member airlines as well as the airlines that are members of the Star Alliance.
Austrian Airlines is a leader in airline safety, beginning with armed monitoring of its flights in 1981. At least two undercover sky marshals are on each Austrian Airlines flight. Austrian Airlines staff, especially its pilots and flight attendants, receives frequent safety training with a special focus on in flight safety and technology.
Much as the Vienna airport offers singular efficiency in transferring passengers between flights in 30 minutes or less, Austrian Airlines offers outstanding customer service. Completely revamping its customer service program in 2006, Austrian Airlines added dozens of new features, ranging from new passenger lounges to free snack service in economy to all-inclusive customer care for passengers on the ground. Calling their new program a success, Austrian Airlines proudly points to multiple industry surveys giving them top rankings in customer service and quality.
As of February 2009, Drs. Andreas Bierwirth and Peter Malanik have been appointed to service as Austrian Airline’s chief co-executives, with equal rights and responsibilities. Austrian’s board of directors anticipates the new management duo will strengthen the airline despite declining air traffic since the beginning of the global economic crisis in 2008. In 2008, the airline carried 10.7 million passengers, down from 2007, and further deterioration of passenger load is expected in 2009. To turn the situation around, Austrian Airlines is reinforcing its image as the premier carrier for flights from Europe to the Middle East, adding four flights each week to Amman, Jordan.
By xusenru from Pixabay