Injustice should never be accepted. That is a general thought. But there are many who do not get punished for their misdoings. And this is mostly because people do not come forward against the injustice done to them. Although the stories might be different with different people, one fact remains common that unless and until the wrong doings are brought out in the open light, such people will continue to do what they are doing.
Need to come forward
You can apply the same truth to consumer grievances. There are many consumers who simply do not come forward even when they have suffered huge losses. Either they are not aware of the existence of consumer court Delhi or are afraid that the formalities deemed necessary for filing complaint are complicated. Such people should at least try to find out the truth and they will realize that the truth is certainly quite encouraging and inspiring.
Consumer court Delhi is a vital part of the non profit quasi-judicial body which was formed as a result of introduction of Consumer Protection Act in 1986 in India. The main aim behind establishment of this body is to serve those consumers who suffer due to deficient services or faulty products at the hands of service providers. From insurance and banking sectors to domestic and aviation industry, the consumer court looks after all the cases that are connected to consumer industry.
Filing a case at consumer court
The process of filing a case at any of the consumer courts across India is similar and from district level to state and central level these courts have their existence. This regional level wide distribution brings the consumer belonging to remote village or distant rural pocket and the urban citizen on one platform and each gets equal rights to get justice for the problems they have suffered. This is certainly very heartening. But the existence of consumer courts will get more meaning and standing only when all the consumers will awaken and decide to approach the court in case of any problem from the service provider.
It is a common misconception with many of the consumers that consumer courts are for people who have time and money. Unlike the upper court the consumer court Delhi does not expect you to file the complaint by submitting large number of documents and papers. Instead you can lodge the complaint on a simple application written on plain paper. The application should contain the reason for filing the complaint and should be supported by the cash memo or receipt of purchase to establish the date and type of transaction carried out between the consumer and the service provider.
The fee charged by the court is very less and is calculated on the basis of the investment made for the purchase. The fee should be paid in the form of DD or postal order addressed to the President of the consumer court. Always first notify the service provider in case of any problem with the product and then, approach the consumer court Delhi.
By geralt from Pixabay